FAQ

Frequently Asked Questions

Find answers to the most common questions about our chauffeur services, fleet, airports, and booking process. If you need further assistance, our team is available 24/7 at +32 2 318 21 00.

General

• Do your chauffeurs speak English?
  Yes. All Belvedere Limousines chauffeurs in Brussels speak fluent English — essential for serving the international business community, EU institution staff, NATO personnel, and embassy guests in the Belgian capital. French and Dutch are also available on request. Every chauffeur is trained in professional etiquette, discretion, and diplomatic protocol appropriate for Brussels' unique position as the capital of Europe.
• Are your chauffeurs available 24/7?
  Yes. Belvedere Limousines operates 24 hours a day, 7 days a week, 365 days a year in Brussels and across Belgium — including weekends and Belgian public holidays. Whether you need a 05:00 Brussels Airport transfer, a midnight pickup from an EU Council dinner, or a last-minute diplomatic run to NATO headquarters in Evere, our dispatch team and chauffeurs are always ready.
• What vehicles do you offer?
  Our company-owned Brussels fleet includes the Mercedes-Benz Maybach Pullman for heads of state and ultra-VIP clients, the Maybach S-Class as our flagship executive sedan, the S-Class for corporate travel, the V-Class for groups up to 6, the E-Class for efficient city transfers across Brussels, and the executive Sprinter for larger delegations and NATO/EU Parliament shuttles. All vehicles feature Wi-Fi, leather interiors, privacy glass, and bottled water.
• Do you provide child seats?
  Yes. Belvedere Limousines can provide child seats and booster seats on request for any chauffeur journey in Brussels and Belgium. Please specify the age and weight of the child when booking so we can ensure the appropriate seat is fitted and ready in your Mercedes vehicle.

Airports & Transfers

• Do you serve Brussels Airport (BRU)?
  Absolutely. Brussels Airport (BRU) is our primary hub. Belvedere Limousines provides meet-and-greet arrivals in the terminal, curbside departures, and private jet FBO terminal transfers at ExecuJet and Aviapartner Executive Aviation. Every flight is monitored in real time, and your Brussels chauffeur arrives at least 15 minutes before landing. Available 24/7 in any vehicle from our Mercedes fleet.
• Do you also cover Paris CDG and Amsterdam AMS?
  Yes. Belvedere Limousines regularly provides long-distance chauffeur transfers from Brussels to Paris Charles de Gaulle (CDG), Paris Orly (ORY), and Amsterdam Schiphol (AMS). These intercity airport transfers are a core part of our Brussels-based service, with Mercedes S-Class or Maybach S-Class vehicles and experienced English-speaking chauffeurs for every journey.
• Do you provide chauffeur service for private jets?
  Yes. Belvedere Limousines provides dedicated chauffeur service at three private jet FBO terminals: ExecuJet at Brussels Airport, Aviapartner Executive Aviation at Brussels Airport, and ASL Handling at Liège and Brussels airports. The service includes tarmac-side or lounge pickup, real-time flight tracking, coordination with FBO handlers, and transfer in the Mercedes Maybach S-Class or S-Class. Your chauffeur is positioned and ready before the aircraft lands.
• Which vehicle should I choose for a VIP airport transfer?

Corporate & Diplomatic

• Do you serve EU institutions and NATO?
  Yes. Belvedere Limousines is a trusted ground transport partner for the European Commission, European Parliament, European Council, NATO headquarters in Evere, SHAPE, embassies, and the wider diplomatic community in Brussels. Our chauffeurs hold the necessary clearances and understand the protocols required for official government transportation in the EU Quarter and across Belgium.
• Do you offer corporate accounts?
  Yes. Belvedere Limousines offers dedicated corporate accounts with consolidated monthly invoicing, a personal account manager, priority booking, and preferential rates. Trusted by law firms, financial institutions, consulting groups, and international organisations across the EU Quarter of Brussels. Contact our team to set up an account tailored to your organisation's travel needs.
• What is the difference between the Maybach Pullman and Maybach S-Class?
  The Mercedes-Benz Maybach Pullman is the most exclusive chauffeur vehicle available in Brussels — an extended-wheelbase limousine with face-to-face rear seating, partition glass, and the highest level of privacy and security. It is regularly used for state visits, royal motorcades, and EU summit arrivals at Brussels Airport (BRU). The Maybach S-Class is Belvedere Limousines' flagship executive sedan in Brussels — with massaging rear seats, Burmester 4D surround sound, executive tables, refrigerated compartment, and a panoramic roof. It is the most requested vehicle for private jet pickups at ExecuJet and Aviapartner terminals. Both represent the pinnacle of chauffeured luxury in Brussels and Belgium.

Booking & Payment

• How far in advance should I book?
• What is your cancellation policy?
  Cancellations are subject to a cancellation fee. We require at least 24 hours' notice before the scheduled pick-up in Brussels. For Brussels Airport and international airport transfers, Belvedere Limousines monitors flights in real time and adjusts automatically for delays or flight cancellations at no extra cost. All bookings require credit card prepayment before the service operates; corporate account holders are invoiced monthly. Contact our Brussels team for full terms.